FAQs
Find answers to common questions about our mattresses, shipping, returns, and more. Get the information you need to choose the perfect mattress from twolike.
Orders & Shipping
Can I return or exchange my mattress if I'm not satisfied?
Twolike offers a 365-day sleep trial and lifetime warranty to ensure customer satisfaction. If you are not satisfied, you can return or replace the mattress within the specified time. Please see our Return Policy and Warranty Terms for details on eligibility and any associated fees.
Can I change or cancel my order?
We will process your order within 1-2 days. You can cancel the order before delivery. If you want to cancel the order after delivery, you need to bear the return shipping costs.
How much does shipping cost?
Free shipping within United States.
What is the shipping weight of the mattress?
Twolike mattress weights range from 30lbs (Twin) to 80 lbs (CalKing). Our mattresses are made from better, heavier, more durable materials, and we're committed to making mattresses that everyone can sleep on.
Payment & Return
What forms of payment are accepted?
We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options - Klarna. We also accept Google Pay and PayPal.
How long does it take for the refund to arrive?
Usually after confirming that the warehouse has received the goods, the refund will be processed on the same day and returned to the original route. The arrival cycle will take about 1-3 working days, depending on the processing speed of the third-party payment platform.
What is Klarna pay?
Klarna can choose different payment methods for your order, such as immediate payment, 4 interest-free payments, payment within 30 days or more installments, etc.
What is Klarna pay?
Klarna can choose different payment methods for your order, such as immediate payment, 4 interest-free payments, payment within 30 days or more installments, etc.
What is your return policy?
Mattresses FAQs
Is there an adjustment period for my new mattress?
Yes, because your body needs to readjust from the warped old mattress to the healthy shape of a brand new mattress. This process usually takes several weeks.
Therefore, we encourage a 365-day trial sleep period to not only allow the body to fully adapt, but also to experience the sleeping experience under different seasonal temperatures.
How can I improve the comfort of my mattress?
There are many ways to improve the comfort of your mattress, such as adding quality pillows or blankets to provide extra softness and fit while you own the mattress, giving you cloud-like comfort.
In addition, each person's preferences for softness and firmness may vary, and the topper can provide additional cushioning or support to meet personal comfort requirements.
Is it normal for my mattress to have a slight odor?
A slight odor, often referred to as "off-gassing," is normal with many new mattresses, especially those made of foam, and these gases are non-toxic and harmless. This odor typically dissipates within a few days as the mattress airs out. Ensuring proper ventilation in the room can help speed up the process.
How long will it take for my new mattress to fully expand?
Typically, mattresses expand within seconds, and it's best to wait 24 to 48 hours for them to fully inflate and stabilize. Just give it a little time and it'll give you a good night's sleep!
How can I protect my mattress from damage?
To protect your mattress, consider using a mattress protector to guard against spills, stains, and dust mites. Additionally, rotating the mattress every few months can help prevent uneven wear and prolong its lifespan.
How do I clean my mattress?
To clean your mattress, start by vacuuming it to remove dust and debris. For stains, spot clean with a mild detergent and water, or use a specialized mattress cleaner. Avoid soaking the mattress, as excess moisture can lead to mold or mildew growth. Allow the mattress to dry completely before replacing bedding.
Bed Frame FAQs
How do I assemble my new bed frame?
Don’t worry, assembling a bed frame is easy! Start by laying out all the parts and then follow the instructions provided step by step. If you encounter any difficulties, please feel free to contact us and we will be happy to help you.
Is there any special care needed for my bed frame?
Generally, bed frames require minimal maintenance. Regular dusting and occasional tightening of screws or bolts should suffice.
How can I clean my bed frame?
Does my bed frame require a specific type of mattress?
Our bed frames are all compatible with a variety of mattresses, including foam, and hybrid mattresses. However, if you have any questions about compatibility or mattress support, please feel free to ask and we can provide guidance tailored to your specific needs.
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What Our Customer Says
“Surprisingly much comfier than my old mattress which was 8 times this price! I turn the mattress every 2 weeks give or take and bounces back lovely. A pretty firm mattress and great for back pain! And I still have a daughter that has accidents, so I bought a mattress protector for her, now has worked perfect to not ruin our mattress!”
Sherry
GA
"Anyone who owns a camper or RV knows that the mattress that comes with it is terrible. I bought this as a replacement. Oh, what a difference! Comfortable and supportive, this mattress does wonders for my sleep (and the wife too)! Do yourself a favor and replace your crappy old mattress with this baby! You won't regret it!"
Marcel
FL
"I'm a bartender so I'm on my feet a lot. I have had numerous body aches and pains that go along with them...since purchasing this mattress I sleep much better and I no longer wake up in the morning with body aches like I did with my old double spring mattress...very impressed, as a stomach sleeper this mattress is perfect for the price!"
Kelly Adrian
NY
"As it says on the packaging, it took a while for my back and body to adjust to the new mattress, but after the adjustment, I am very happy with my purchase. When comparing this product to other options for the price offered, it is a product that truly sets the standard and surpasses the competition in terms of comfort, and will make your sleep quality ten times better!“
Lars Kepler
AL
“This mattress is amazinggg, words can’t even describe it, it has the perfect amount of firmness and support but is so comfortable, I was very iffy about this purchase for a few reasons, because I’ve never had a memory foam mattress or any other mattress except a pillow top, but now I have slept like a baby every night since and wake up with no back pain. I would definitely recommend this mattress to anyone who asks.”
