Frequently Asked Questions
Find answers to common questions about our mattresses, shipping, returns, and more. Get the information you need to choose the perfect mattress from twolike.
About Mattresses
Is there an adjustment period for my new mattress?
Yes, because your body needs to readjust from the warped old mattress to the healthy shape of a brand new mattress. This process usually takes several weeks. Therefore, we encourage a 365-day trial sleep period to not only allow the body to fully adapt, but also to experience the sleeping experience under different seasonal temperatures.
How can I improve the comfort of my mattress?
There are many ways to improve the comfort of your mattress, such as adding quality pillows or blankets to provide extra softness and fit while you own the mattress, giving you cloud-like comfort. In addition, each person's preferences for softness and firmness may vary, and the topper can provide additional cushioning or support to meet personal comfort requirements.
Is it normal for my mattress to have a slight odor?
A slight odor, often referred to as "off-gassing," is normal with many new mattresses, especially those made of foam, and these gases are non-toxic and harmless. This odor typically dissipates within a few days as the mattress airs out. Ensuring proper ventilation in the room can help speed up the process.
How long will it take for my new mattress to fully expand?
Typically, mattresses expand within seconds, and it's best to wait 24 to 48 hours for them to fully inflate and stabilize. Just give it a little time and it'll give you a good night's sleep!
How can I protect my mattress from damage?
To protect your mattress, consider using a mattress protector to guard against spills, stains, and dust mites. Additionally, rotating the mattress every few months can help prevent uneven wear and prolong its lifespan.
How do I clean my mattress?
To clean your mattress, start by vacuuming it to remove dust and debris. For stains, spot clean with a mild detergent and water, or use a specialized mattress cleaner. Avoid soaking the mattress, as excess moisture can lead to mold or mildew growth. Allow the mattress to dry completely before replacing bedding.
About Bed Frame
How do I assemble my new bed frame?
Don’t worry, assembling abed frameis easy! Start by laying out all the parts and then follow the instructions provided step by step. If you encounter any difficulties, please feel free tocontact usand we will be happy to help you.
Is there any special care needed for my bed frame?
Generally,bed framesrequire minimal maintenance. Regular dusting and occasional tightening of screws or bolts should suffice.
Does the bed frame come with a warranty?
Yes, our bed frames come with a three-year warranty to ensure customer satisfaction and address any manufacturing defects. Please see our Warranty Policy for bed frame warranty details and coverage.
How can I clean my bed frame?
Cleaning your bed frame is usually a simple task. A gentle wipe-down with a damp cloth should remove any dust or dirt. Avoid using harsh chemicals or abrasive cleaners, as they may damage the finish. If you have specific concerns about cleaning, feel free to contact us for advice.
Does my bed frame require a specific type of mattress?
Our bed frames are all compatible with a variety of mattresses, includingfoam, andhybrid mattresses. However, if you have any questions about compatibility or mattress support, please feel free to ask and we can provide guidance tailored to your specific needs.
How much weight can the bed frame support?
Twolike's bed frames are known for their durability and longevity, can hold up to 850 pounds, and are suitable for people of all sizes and families.
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Orders & Shipping
Can I return or exchange my mattress if I'm not satisfied?
Twolike offers a365-day sleep trialand lifetime warranty to ensure customer satisfaction. If you are not satisfied, you can return or replace the mattress within the specified time. Please see ourReturn Policyand Warranty Terms for details on eligibility and any associated fees.
Can I change or cancel my order?
We will process your order within 1-2 days. You can cancel the order before delivery. If you want to cancel the order after delivery, you need to bear the return shipping costs.
How much does shipping cost?
Free shipping within United States.
What is the shipping weight of the mattress?
Twolike mattress weights range from 30lbs (Twin) to 80 lbs (CalKing). Our mattresses are made from better, heavier, more durable materials, and we're committed to making mattresses that everyone can sleep on.
Payment & Return
What forms of payment are accepted?
We accept American Express, Visa, Mastercard, and Discover, and happily extend financing options - Klarna. We also accept Google Pay and PayPal.
How long does it take for the refund to arrive?
Usually after confirming that the warehouse has received the goods, the refund will be processed on the same day and returned to the original route. The arrival cycle will take about 1-3 working days, depending on the processing speed of the third-party payment platform.
What is Klarna pay?
Klarnacan choose different payment methods for your order, such as immediate payment, 4 interest-free payments, payment within 30 days or more installments, etc.
What is your return policy?
1) Check your porduct. 2) Email us to apply for a return. 3) Refund.Read More
Hear from Our Customer
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Anna Lou
Guys !! You will not regret buying this mattress. It feels like a cozy hotel mattress which I wasn't expecting!
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Mario C.
Good thickness I got the 12” I am 170 pounds and two pups. We have slept so well the past week. What a difference a good mattress makes.
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Patino Robot
My boyfriend has been late to work twice now because he’s been consumed by the fluffy bliss of this mattress. It’s like sleeping on a cloud.